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FAQs

Notebook and pencils


What is Halal Gift Box?
Halal Gift Box is a gift service for Muslim women. We are extensively researching and testing the products we offer to make sure they are halal. 

How do you choose your products?
We are proud of working with some of the best brands in the halal space. Our team thoroughly tests the products before we add them to our boxes. Not only do we make sure that our products are halal, but that they're also of the highest quality.

What if the product varies from the one shown on your website?
We try our level best to show the products exactly as they are in real life, but there is always a risk of them looking slighly differently once you receive them. This is especially true for colour and size differences. Please, take this into account when ordering. If the product is covered under our returns policy, we will be happy to refund you the money if we receive it within the specified timeframe.

Are all your products certified halal?
Though we try our best to stock mostly certified halal products, not all of them are certified. However, we guarantee that we thoroughly check every single product on the site to make sure that they meet our strict halal standards. If you have any questions or concerns about any of our products, please get in touch: hello@halalgiftbox.com.

Do you accept returns?
If, for any reason, you're unhappy with your box, we'll be happy to discuss your returns options. You'll need to contact us within 14 days of delivery, in order to be eligible for a refund. If your box or the contents within arrive damaged, you can return it to us and we'll send a new one free of charge.

I haven't received my order. What should I do?
If you haven't received your order within 3-5 days of shipment, please email us at hello@halalgiftbox.com and we will try our utmost to resolve the issue asap.

Is shopping on halalgiftbox.com safe?
We use one of the most robust ecommerce platforms to power our site. We have all the necessary security systems in place. You can always be assured that your confidential financial and personal information is safely handled.